Payments and Transfers
Create, submit, and monitor transactions with clear status handling for pending, confirmed, and failed states.
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- Connected account wallet with spendable balance.
- Recipient address and target network confirmed from a trusted source.
- Enough balance for transfer amount and network fees.
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- Open Send Transaction and choose asset plus network.
- Paste or scan the recipient address, then verify the first and last characters.
- Enter amount and review estimated fee before submitting.
- Approve the request in your wallet or account confirmation prompt.
- Save the transaction ID for support and reconciliation.
#Status lifecycle
- Pending: accepted for broadcast and waiting for network inclusion.
- Confirmed: included in a finalized block and reflected in balances.
- Failed: rejected, dropped, or reverted before final confirmation.
#Expected confirmation and outcome
- Transaction appears in history with a final status.
- Recipient and sender balances reconcile after confirmation.
- Network explorer entry matches the same transaction ID.
#Common failure states
- Invalid recipient format or wrong network selection.
- Fee amount too low for current network conditions.
- Nonce or sequencing conflict from multiple pending transactions.
- User rejected wallet confirmation before broadcast.
#Retry, cancel, and replacement guidance
Controls differ by wallet and network, so follow only options shown in your account interface.
- Retry by submitting a new transfer after verifying balance and network.
- If replacement is available, submit a higher-fee replacement transaction for the same pending intent.
- If cancellation is available, send a zero-value cancellation transaction with the same sequence slot.
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- Wait for a few blocks and refresh status before re-sending to avoid duplicates.
- Use the transaction ID in a block explorer to verify true network state.
- If funds are deducted but status is unclear, contact support with the transaction ID and timestamp.
#Risk and safety notes
- Transfers are generally irreversible after final confirmation.
- Wrong-network transfers may require manual recovery and can be unrecoverable.
- Always perform a test transfer for new recipients or new assets.