Observability and Runbooks

Defines monitoring and incident-response expectations for production integration ownership.

• Centralized logging with correlation IDs preserved end to end.
• Metrics pipeline tracking API, queue, and webhook health indicators.
• On-call ownership and escalation matrix documented and tested.

Capture request status, latency, and normalized error class for all API interactions and event-processing attempts.

• Ingest signals from request path, async processing, and reconciliation jobs.
• Evaluate against thresholds and trigger alerts by severity tier.
• Run incident playbook and close only after mitigation and verification.

• Silent failures due to missing instrumentation fields.
• Noisy alerts without action context causing fatigue.
• Runbook gaps where remediation steps are unclear or outdated.

Runbooks should specify when retries are safe, when to pause automation, and when manual intervention is mandatory.

• Core metrics: success rate, latency, retry volume, event lag, dead-letter depth.
• Core logs: request ID, idempotency key, operation ID, normalized error class.
• Core alerts: prolonged pending states, sustained 429/5xx spikes, replay queue growth.