Payouts and Settlement
Run payout and settlement operations with timing windows, reconciliation checkpoints, and exception controls.
#Purpose
Defines how merchants monitor settlement creation, payout execution windows, and exception resolution.
#
- Verified payout destination and payout schedule are active.
- Finance owners have access to settlement and payout reporting views.
- Escalation process exists for bank or network-side payout exceptions.
#
- Review settlement batches at each configured cut-off window.
- Confirm included transactions, fees, and net amount before payout release.
- Track payout states through queued, processing, paid, or exception.
- Run checkpoint reconciliation between settlement batch totals and internal ledger totals.
- Document and resolve any payout exceptions before closing period books.
#Expected outcomes and confirmations
- Settlement batches are complete, balanced, and approved per schedule.
- Payout records include expected timestamps and destination confirmations.
- Any delayed or exception payouts are visible in an explicit queue.
#Common failure states
- Settlement totals do not match internal ledger due to missing events.
- Payout enters exception state because destination or network acceptance fails.
- Cut-off window is missed, delaying payout to next cycle.
#
- Reconcile affected batch at transaction level and isolate mismatched items.
- Correct destination configuration or hold impacted funds per policy before retry.
- Escalate unresolved payout exceptions with settlement ID, payout ID, and destination evidence.
#Risk and compliance notes
- Limit who can edit payout destination and schedule settings.
- Maintain dual review for manual payout exception overrides.
- Retain settlement and payout evidence for financial and compliance audits.